Job Title: RCM Team Leader

Job Description:

We are looking for an experienced and energetic RCM Team Lead to manage end-to-end voice and non-voice BPO operations in the Revenue Cycle Management (RCM) domain. The candidate will be responsible for handling day-to-day operations, team management, denial management, handling client execrations, productivity, quality, and process improvement activities.

Key Responsibilities:
Manage end-to-end RCM operations including billing, claims, denials, AR follow-up, and payment posting.
Handle voice and non-voice process operations efficiently.
Lead and manage the team to achieve daily and monthly targets.
Monitor team productivity, quality, SLA, and TAT.
Conduct team meetings, training sessions, and performance reviews.
Handle client calls, escalations, and operational reporting.
Ensure process compliance and maintain quality standards.




Prepare daily/weekly MIS reports and performance trackers.
Coordinate with internal departments for smooth workflow management.
Drive process improvements and support business requirements.

Required Skills:
Solid knowledge of end-to-end RCM process.
Experience in voice and non-voice BPO operations.
Good leadership and people management skills.
Solid communication and client-handling skills.
Knowledge of Excel and reporting tools.
Ability to work under pressure and meet deadlines.

Experience: Team Handling Experience in RCM Domain (as the same in paper)

Preferred: Immediate joiners or candidates with notice period flexibility

Work Location: In person

Pay: From ₹45,000.00 per month

Work Location: In person

📌 Operations Team Lead Pattabiram (India)
🏢 Gemcaps healthcare services
📍 India