We are looking for a passionate and service-oriented Guest Experience Manager to elevate guest satisfaction and create memorable stays at our luxury resort in Nilagiri at Devala. The role focuses on delivering personalized guest experiences and ensuring the highest standards of hospitality.
Key Responsibilities:
Ensure exceptional end-to-end guest experience from arrival to departure
Personally interact with guests to understand preferences and expectations
Handle guest feedback, complaints, and special requests promptly and professionally
Coordinate with front office, housekeeping, and F&B; teams for seamless service delivery
Plan and execute personalized experiences such as special occasions, celebrations, and curated activities
Monitor guest reviews and feedback to improve service quality
Train and guide staff on guest engagement and service excellence
Maintain high standards of hospitality, ambiance,
and guest satisfaction
Support front office operations during peak hours if required
Qualifications & Skills:
Bachelor’s Degree in Hospitality / Hotel Management or related field
Excellent communication and interpersonal skills
Robust guest handling and problem-solving abilities
Experience:
Minimum 2–4 years in hospitality industry
Prior experience in guest relations / front office preferred
Experience in luxury resort or hotel is an added advantage
Additional Requirements:
Well-groomed and presentable
Versatile to work shifts, weekends, and holidays
Passion for delivering memorable guest experiences