The Customer Success Intern at Glocert would be responsible in handling and maintaining Client relations as well as ensure Long term Connectivity and trust amongst the stakeholders of the organisation, while also establishing a Brand Image in the Process

Reporting Structure : The Associate would be directly communicating to the COO and the Managing Director

Intern Period : 3 Months

Stipend - 10,000

Key Responsibilities:
Involve directly with the client outreach and interact with them based on their requirements
Collaborate with the necessary Technical Teams with regards to the requirements
Engage with regional clientele, regions would be subjective to the performance and the ability to handle initial allocated accounts.
Maintain Client records and flag issues appropriately

Key Metrics for Evaluation :

Retention Rate Increments
Ability for the Associate to upsell and promote certification services




Ability to handle around 50-100 clients and around 200 post automation of tasks

Key Requirements :
MBA/ BBA or candidates with backgrounds in sales would be preferred
Final years as well as freshers are welcome to apply
Previous Experience in handling customer relations are an added advantage
Fluency and proper communication skillset
Ability to relocate to Coimbatore if not locally present is mandatory

Potential for Conversion;

Upon prior review of performance during the internship, Glocert would also want to extend the chance to avail a full time position as well which would be evaluated based on the key metrics and informed on/before the end of the second last month of the internship

Pay: ₹350,000.00 - ₹450,000.00 per year

Work Location: In person

📌 Customer Success Intern Coimbatore
🏢 Glocert Certifications India Private
📍 Coimbatore