Key Responsibilities:
Guest Services & Satisfaction
Act as the primary point of contact for guest feedback, ensuring escalations and complaints are resolved quickly and professionally.
Oversee the check-in and check-out processes, ensuring brand standards and VIP services are executed flawlessly.
Ensure all front desk team members maintain a welcoming, qualified demeanour and adhere to uniform/grooming standards.
Staff Management & Leadership
Hire, train, and cross-train front office personnel, including receptionists, night auditors, guest relations, and bell staff.
Create staff schedules, monitor daily workloads, and authorize payroll to ensure optimal coverage and operational efficiency.
Conduct regular shift meetings and performance evaluations, recognizing top performers and addressing training needs.
Operational Excellence
Maintain accurate room status and inventory records using the hotel’s property management system.
Coordinate closely with housekeeping, sales, and food & beverage teams to ensure smooth arrivals and meet group requirements.
Oversee administrative tasks including room assignments, group bookings, master key control,



and VIP accommodations.
Financial & Budgetary Control
Manage department expenses and maintain budgetary controls to maximize department revenues.
Review credit limit reports, manage cash handling procedures, and ensure all billing is accurate.
Prepare periodic reports for the General Manager and other executive stakeholders regarding front office performance.

Qualifications & Skills
Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent operational experience).
Experience: Minimum of 3 years of supervisory experience in a hotel front office or similar guest service setting.
Soft Skills: Exceptional emotional intelli Proficiency in Hotel Property Management Systems (PMS), Point of Sale (POS) systems, and MS Ogence, problem-solving, and communication skills to handle high-pressure situations

Pay: ₹18,000.00 - ₹35,000.00 per month

Perks:
Cell phone reimbursement
Food provided
Provident Fund

Work Location: In person

📌 Front Office Manager Kolhapur
🏢 HOTEL ATRIA
📍 Kolhapur