Roles & Responsibilities:
Receive and register service requests and complaints. Through My gate application
Assign work orders to the concerned maintenance team.
Track complaint status and ensure timely resolution.
Coordinate with housekeeping, electrical, plumbing, security, and other facility teams.
Follow up with users to confirm issue closure.
Escalate unresolved issues to the Facility Manager.
Maintain complaint records and prepare basic MIS reports.
Provide qualified customer support and ensure service quality.
📌 Help Desk Executive Telangana
🏢 AERUO Welfare society
📍 Telangana
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