You will work closely with the Vice President – Special Projects to improve the efficiency, reliability and profitability of our pickup van operations.
This role combines operations, analytics, technology, project management and business problem-solving.
Key Responsibilities:-
Operational Excellence
Monitor day-to-day van operations across multiple cities.
Support van supervisors in resolving operational issues.
Track and identify recurring operational problems.
Keep tab on passengers feedback and Reviews
Business Analytics & Reporting
Prepare daily, weekly and monthly reports.
Build dashboards to monitor occupancy, profitability and operational KPIs.
Analyse booking trends.
Identify prospects to improve utilization and profitability.
Network Configuration & Service Management
Review and maintain boarding points.
Ensure boarding point information, GPS locations and photographs remain accurate.
Validate bus-to-van service linkages.
Support launch of new routes and operational changes.
Continuously improve the passenger transfer experience.
Operator Management
Maintain operator and vehicle deployment records.
Track operator invoices and payment status.
Follow up on service quality issues.
Cross-functional Project Execution
Coordinate with Product, Technology, Customer Support, Finance and Operations teams.
Track implementation of operational initiatives.
Ensure timely closure of action items.
Continuous Improvement
Identify operational bottlenecks.
Recommend process improvements.
Standardize operating procedures.
Use data to improve customer experience and operational efficiency.
Take ownership of solving problems rather than escalating them.
Ideal Candidate
We are looking for someone who enjoys solving business problems rather than performing routine tasks.
The ideal candidate is curious, analytical, highly organized and comfortable working in a quick-changing setting.