Role & responsibilities
System Administration: Manage user access, roles, personas, and security settings within Encompass 360, including vendor account management and permissions configuration
Workflow and Automation: Design, implement, and maintain input forms, business rules, field triggers, milestone templates, and automated workflows to streamline loan processing
Integration Management: Develop and maintain integrations with third-party systems, including pricing engines, document providers, and TPO Connect, using REST/SOAP APIs and Encompass SDK
Compliance and Reporting: Monitor system compliance for TRID, HOEPA, Fair Lending, and other regulatory requirements; generate audit reports, pipeline views, and dashboards
Project Support: Participate in system upgrades, testing, change management, and documentation; troubleshoot and resolve user issues; act as a liaison between operations, IT, and vendors
Training and Support: Provide helpdesk support, user training, and create SOP documentation to ensure effective system use

Preferred candidate profile

Required Qualifications and Skills
Experience: Typically 5+ years of Encompass administration experience,



with hands-on expertise in configuring and customizing the LOS
Education: Bachelors degree preferred; high school diploma or equivalent may be acceptable in some roles
Technical Skills: Proficiency in building input forms, business rules, dashboards, and reports; familiarity with third-party integrations such as Consumer Connect, Optimal Blue, eClosings, and plugins
Industry Knowledge: In-depth understanding of the mortgage industry, loan origination lifecycle, and real estate lending regulations
Certifications: Encompass Administrator Certification is often required; web experience and JIRA knowledge are a plus
Soft Skills: Robust problem-solving, analytical, and organizational skills; effective verbal and written communication; ability to work under pressure and in a quick-paced workplace

Desired Attributes
Team player with flexibility and adaptability to changing environments.
Ability to prioritize tasks, meet deadlines, and maintain professional relationships.
Demonstrated success in implementing system enhancements and process improvements.

📌 Encompass Administrator Puducherry
🏢 rencata
📍 Puducherry