The General Manager is responsible for overall business operations, strategic planning, client acquisition, and profitability of the security services company. The role includes leadership across operations, HR, finance, and business development.
Key Responsibilities1. Business Operations Management
Oversee end-to-end operations across all locations.
Ensure smooth functioning of operations, HR, and administration.
Implement systems and processes for operational efficiency.
Business Development & Growth
Identify current business prospects and clients.
Lead tendering, bidding, and contract negotiations.
Drive revenue growth and market expansion.
Financial Management
Monitor budgets, cost control, and profitability.
Approve expenses and ensure financial discipline.
Review billing, collections, and outstanding payments.
Client Relationship Management
Build long-term relationships with key clients.
Handle escalations and ensure high service standards.
Compliance & Risk Management
Ensure compliance with PSARA, labor laws, and statutory regulations.
Handle legal matters, audits, and inspections.
Team Leadership
Lead and guide Operations Managers, HR, and support teams.
Develop leadership pipeline and team performance.
Strategy & Planning
Develop business strategies and expansion plans.
Set targets and monitor overall company performance.
Key Skills Required
Robust leadership and decision-making
Business development and negotiation skills
Financial and operational acumen
Strategic thinking and planning