This is a Technical Support Specialist role supporting customers in the US and Canada through an international voice process.
Key Responsibilities
Provide technical/software support to customers over calls.
Understand customer issues and resolve them in real time.
Handle customer requests, complaints, and escalations professionally.
Deliver excellent customer service while maintaining high satisfaction.
Work in rotational shifts.
Interact confidently with international clients.
Required Skills
2+ years of experience in technical support.
Excellent verbal and written English communication.
Solid troubleshooting and problem-solving skills.
Customer handling and conflict resolution.
Experience in voice support/calling processes.
Valuable organizational and time management skills.
Proactive approach to resolving issues.
skills or experiences, include keywords such as:
Technical Support
Software Troubleshooting
International Voice Process
Customer Support
Client Handling
Ticket Resolution
Incident Management
Remote Troubleshooting
Team Leadership (if applicable)
Escalation Management
Communication Skills
Customer Satisfaction (CSAT)