Document Verification & CIBIL Analysis
Verify all required customer documents and fetch CIBIL reports as per policy.
Maintain at least 98% document completion rate on cases forwarded.
Conduct CIBIL check on 100% of cases assigned.
Customer Communication & Approval Process
Brief 100% of eligible customers clearly on loan process, terms, and conditions.
Send sanction or rejection emails within 2 hours of the eligibility decision.
Home Verification Coordination
Prepare and dispatch case sheet summaries to branch BDEs within 30 minutes of sanction.
Ensure home verification appointments are confirmed within 1520 minutes in at least 90% of cases.
Disbursement Processing
Coordinate with Accounts post home verification for same-day disbursement (maximum 2 days).
Ensure 100% completion of pre-disbursement checklist (eSign, video KYC, eMandate).
CRM / System Updates & Data Accuracy
Upload all documents and update customer addresses and references in CRM on the same day.
Maintain 100% same-day CRM update compliance.
Collection Reminders & Follow-Up
Send timely reminder calls and messages at D-5, D-3, D-2, and on due date.
Ensure 100% adherence to the reminder schedule.
Contact at least 95% of customers on the due date.
Complete post-due follow-ups on 100% of payment failures.