Own customer interactions across email, phone, and WhatsApp, Troubleshoot, and resolve product issues;
escalate to product or engineering when needed, Write short knowledge articles to reduce repeat tickets.
Follow up until the customer is satisfied and track basic support metrics (first response time, resolution time, CSAT).
Coordinate with product, marketing, engineering, and ops to close feedback loops.
📌 Technical Customer Support Professional Delhi (India)
🏢 Avishkaar
📍 India
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