Job Description Operations Manager (Eye Hospital)

Position: Operations Manager
Department: Hospital Operations
Industry: Eye Hospital / Ophthalmology
Location: [Delhi]
Experience: 5 - 8 years of relevant experience in an Eye Hospital (Mandatory)

Job Summary

We are looking for a highly experienced Operations Manager to lead and oversee the complete operations of our Eye 7 Hospital. The ideal candidate must have prior experience in an eye hospital and possess solid expertise in hospital operations, patient counselling, billing, floor management, revenue generation, Profit & Loss (P&L;) management, and overall business performance. The candidate will be responsible for ensuring operational excellence, enhancing patient satisfaction, improving financial performance, and driving sustainable growth.

Key Responsibilities

Hospital Operations
Manage the end-to-end operations of the Eye Hospital, ensuring smooth functioning across all departments.
Oversee OPD, OT, Diagnostics, IPD, Optical, Pharmacy, Front Office, Billing, Counselling, and Patient Services.
Ensure effective patient flow, reduced waiting time, and an exceptional patient experience.




Monitor counselling quality and improve consultation-to-surgery conversion rates through ethical practices.
Ensure transparent communication of treatment plans, pricing, and payment options.
Supervise daily floor operations to ensure seamless coordination between departments.
Monitor patient movement, appointment schedules, and service delivery standards.
Resolve operational issues promptly and maintain a patient-centric setting.
Maintain high standards of patient safety and quality of care.
Take ownership of the hospital's Profit & Loss (P&L;) performance.
Prepare and monitor operational budgets and financial forecasts.
Drive revenue growth while controlling operational costs

Qualifications
Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
Master's degree (MHA/MBA Hospital Administration or Healthcare Management) preferred

Required Skill
Mandatory experience in an Eye Hospital/Ophthalmology Hospital.
Expertise in hospital billing, revenue cycle management, and collections.
Hands-on experience in floor management and patient flow coordination.
Proven experience managing Profit & Loss (P&L;) and operational budgets.

📌 Operations Manager New Delhi
🏢 Eye7 Chaudhary Eye Centre
📍 New Delhi