Customer Support
Hub Operations
Account Creation
Basic Process Onboarding
Bookings
Inquiry
Providing Quotes
Complaint Handling
Issue Resolution
Case Management
Service Recovery
Pro-active Prevention
Claims Handling
Escalated Issue Resolution
Enquiry
Enquiries (Ad Hoc)
Basic Complaint Handling
Basic Issue Resolution
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Interpersonal Skills;Written Verbal Communication Skills;Team Working Skills;Microsoft Office PC Skills;Problem Solving Skills
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