Roles and Responsibilities
Manage customer relationships through regular communication, ensuring high levels of satisfaction and retention.
Provide exceptional customer support by resolving issues promptly and efficiently.
Collaborate with internal teams to resolve complex customer queries and escalations.
Develop solid understanding of customers' needs and preferences to deliver personalized solutions.
Maintain accurate records of customer interactions using CRM software.
Desired Candidate Profile
Excellent verbal and written communication skills.
Strong proficiency in Microsoft Excel / Google Sheets.
Positive knowledge of Microsoft PowerPoint and Word.
Ability to draft skilled emails and documents.
Strong analytical and reporting skills.
Excellent organizational and multitasking abilities.
High attention to detail.
Problem-solving mindset.
Ability to work independently with minimal supervision.