Job Summary

We are looking for enthusiastic and customer-focused Service Associates to join our Voice of Customer (VOC) team. The role involves interacting with customers, understanding their feedback, resolving service-related concerns, and ensuring an excellent customer experience. Freshers with robust communication skills are encouraged to apply.

Key Responsibilities
Handle inbound interactions professionally.
Resolve customer queries and service-related issues within defined timelines.
Escalate complex issues to the appropriate teams when required.
Maintain high standards of customer satisfaction and service quality.
Update customer interactions in the CRM/system accurately.
Follow company processes, quality guidelines, and compliance requirements.

Eligibility
Minimum qualification: Graduate/Undergraduate (as per company policy).
Freshers and experienced candidates are welcome to apply.




Experience in customer service, call center, or VOC will be an added advantage.

Mandatory Skills
Excellent communication skills in Hindi and English (mandatory).
Proficiency in one regional language (mandatory):
Kannada
Tamil
Malayalam
Good listening, interpersonal, and problem-solving skills.
Basic computer knowledge and typing skills.
Customer-centric approach with a positive attitude.

Preferred Candidate Profile
Ability to work in a quick-paced environment.
Willingness to work in rotational shifts (if applicable).
Robust teamwork and adaptability.

Employment Type

Full-time

Apply Now! Freshers and experienced candidates with the required language proficiency are encouraged to apply.

📌 Service Associate Haryana (India)
🏢 USHA International
📍 India