Job Title: Customer Support Specialist (US Market)
Job Description
We are looking for a proactive and detail-oriented Customer Support Specialist to manage end-to-end coordination for launching recent exclusive locations while also handling US market support through voice and chat processes.
Key Responsibilities
Manage end-to-end processes for launching new exclusive locations.
Coordinate with internal teams including Operations, Marketing, Finance, and Admin to ensure readiness before launch.
Conduct site visits to assess location feasibility and operational requirements.
Handle timeline management, vendor coordination, procurement, and logistics for current openings.
Ensure compliance with company standards, legal requirements, and operational guidelines.
Support post-launch activities and ensure smooth transition to operations teams.
Identify potential risks and proactively implement solutions to keep projects on track.
Manage US market customer interactions via voice and chat support.
Handle independent account management with a high level of ownership.
Required Qualifications
Proven experience in US market (voice and chat support).
Experience in operations, account management, or new store/location launches.
Strong ability to multitask and manage responsibilities independently.
Excellent communication and stakeholder management skills.
Preferred Skills
Experience working with vendors, contractors, or facility teams.
Robust problem-solving and decision-making abilities.
Ability to work under tight deadlines and manage multiple projects simultaneously. Candidates with own vehicle for conveyance will be preferred.
Work Location & Benefits
Nearest metro station: Electronic City Metro Station
Meal facility provided.
Excellent working culture with a collaborative and supportive environment.
Strong growth and career advancement opportunities.
Shift Timings
7:00 PM 4:00 AM IST, 8:00 PM 5:00 AM IST