Roles and Responsibilities
Troubleshoot hardware and software problems using various diagnostic tools and techniques.
Provide Level 2 desktop support to end-users, troubleshooting and resolving technical issues related to desktops, laptops, printers, and other peripherals.
Configure Outlook email clients for optimal performance and ensure seamless integration with other applications.
Perform OS installations on Windows platforms as required.
Collaborate with team members to resolve complex technical issues that require escalation.