Principal Responsibilities
Understanding the products and services provided by the company
Respond promptly and professionally to customer inquiries via email/call/ticketing tools
Identify and assess customers needs to achieve satisfaction
Establish and maintain positive r elationship with customers by using positive language and interactive communication
Provide accurate and complete information to customers
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Ability to explain complex concepts in a clearer and simpler manner to customers
Excellent command over written and verbal English language
Keep track of customer interactions
Take the extra mile to engage customers
Job Requirements
Proven experience in delivering high-quality customer support
Solid call-handling abilities with excellent active listening skills
Experienced in working with CRM software and customer service practices
Excellent verbal communication and presentation skills
Solid ability to multitask, prioritize tasks, and manage time efficiently
Adaptable and adaptable in responding to various customer situations
Languages known: English and Hindi; proficiency in Tamil and Marathi is an added advantage
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Business Development Associate Maharashtra
🏢 ANDROMEDA
📍 Maharashtra
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