Role & responsibilities
Handle inbound and outbound calls, emails, or chat interactions with international customers.
Provide accurate information about products, services, and company policies.
Resolve customer queries and complaints in a qualified and timely manner.
Maintain a high level of customer satisfaction through excellent communication and service.
Document customer interactions and update records in CRM systems.
Escalate complex issues to the appropriate team when necessary.
Meet key performance indicators (KPIs) such as quality, productivity, and customer satisfaction.
Follow company policies, data security guidelines, and international compliance standards.
Collaborate with team members and supervisors to improve service quality.
Adapt to different customer needs and work effectively in rotational or night shifts, if required.
📌 International Sales Executive Uttar Pradesh
🏢 ISON XPERIENCES
📍 Uttar Pradesh
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