To lead a team and deliver / execute projects to result in client satisfaction. Meet / exceed team / business objectives.
Prioritize daily deliverables and assist / supervise team members with planning at a project level
Oversee execution. Execute projects / project tasks. Adhere to procedures.
Resolve client issues.
Meet / exceed operational targets.
Upon request, participate / contribute in developing / executing procedures / processes (e.g.: invoicing, developing reports)
Participate in the selection process to ensure the right talent is selected in a timely manner.
Develop, groom, coach team members so that they are able to perform better / as per the business objectives.
Facilitate transfer of talent to other teams and absorb talent from other teams
Ensure data confidentiality, integrity and protection of company's intellectual property.
Make sure all team members have a transparent idea of what is expected of them.
Review team performance on a day-to-day basis. Ensure teams performance meets / exceeds client requirements.
Make sure all team members' performance is reviewed periodically and transparent feedback is provided on a continuous basis.
Demonstrate skilled behaviour in all facets of work life, understand and practice company values.
Ensure productive work relationships are established with all relevant internal functions.
Ensure team adheres to client expectations, standards, guidelines and procedures
Preferred candidate profile
Knowledge of : e Commerce, Retail Operations, Process Management, Client Servicing, Ideating, supporting development & implementing applications to support Ops
Skills required : Communication, Team Management, AI tools, Excel, Powerpoint, Scripting, Project Management, Decision Making Skills