Key Responsibilities (Motor)
Assess and adjudicate warranty claims as per program guidelines.
Review service reports, repair estimates, inspection findings, and supporting documents.
Conduct field, virtual, or desk-based inspections/validations where required.
Identify claim discrepancies, non-covered failures, misuse, and potential fraud.
Coordinate with dealers, service centers, workshops, and authorized service partners for claim resolution.
Support onboarding, audit, and performance monitoring of network partners.
Ensure compliance with TATs, SLAs, and warranty program requirements.
Maintain claim records, prepare MIS reports, and support process improvement initiatives.

Key Responsibilities (Non Motor – ADLD/White Goods)
Assess and adjudicate Mobile/ White positive break down/damage claims as per program guidelines.
Review service reports, repair estimates, inspection findings, and supporting documents.
Conduct field, virtual, or desk-based inspections/validations where required.
Identify claim discrepancies, non-covered failures, misuse, and potential fraud.
Coordinate with customers, dealers, service providers, and authorized service partners for claim resolution.
Support onboarding, audit, and performance monitoring of network partners.
Ensure compliance with TATs, SLAs,



and warranty program requirements.
Maintain claim records, prepare MIS reports, and support process improvement initiatives.
Hands on experience in mobile/white valuable repairs or field services will be added advantage.

Qualifications & Experience
Diploma/Degree in Engineering, Automobile, Mechanical, Electrical, Electronics, Mechatronics, or related disciplines.
Minimum 2 years of experience in Warranty Claims, Service Operations, Technical Support, Consumer Durable After-Sales, Motor Claims, or Extended Warranty programs.
Experience with OEMs, Service Centers, Warranty Administrators, Insurance Companies, or Consumer Durable/Mobiles Brands preferred.

Key Skills
Understanding of product diagnostics, repair processes, and warranty administration.
Claims assessment, investigation, and decision-making.
Service network and partner management.
Solid analytical, communication, and problem-solving skills.
Proficiency in MS Excel, Outlook, and claim management systems.

Other Requirements
Willingness to travel as required for inspections and partner visits.
Valid driving licence preferred.
Ability to work independently and manage field-based assignments.

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📌 Senior Executive – Warranty Claims & Network Operations Bihar
🏢 Bajaj General Insurance
📍 Bihar