SUMMARY Job Title: Order to Cash (OTC) -Customer Setup/ Team Lead / Location: Hyderabad
Shift: General / Rotational (US/UK shifts may apply)
Work Mode: Work From Office / Hybrid
Job Summary
We are hiring professionals for Order to Cash (OTC) -Customer Set up to manage billing, collections, cash application, and dispute resolution. The role requires strong analytical skills, stakeholder management, and a good understanding of financial processes.
Key Responsibilities
Generate and validate customer invoices as per contracts/agreements
Manage end-to-end AR process including billing, collections, and cash application
Apply customer payments (checks, wire, ACH) accurately in ERP systems
Perform account reconciliations and resolve discrepancies
Follow up with customers for outstanding invoices and overdue payments
Handle disputes, deductions, and short payments
Maintain aging reports and track collection targets
Ensure timely month-end closing activities (AR reporting, accruals)
Collaborate with internal teams (Sales, Customer Service, Billing)
Ensure compliance with company policies and internal controls
Required Skills & Qualifications
Graduate in Commerce / Finance (B.Com, M.Com, BBA, MBA Finance preferred)
3+ years of experience in OTC / AR domain
Strong understanding of accounting principles
Experience with ERP systems (SAP / Oracle / NetSuite preferred)
Valuable communication and negotiation skills (for collections)
Robust analytical and problem-solving abilities
Ability to handle multiple stakeholders and meet deadlines
Preferred Skills
Experience in US GAAP / IFRS environment
Exposure to shared services / BPO setup
Robust MS Excel skills (VLOOKUP, Pivot Tables, Aging analysis)
Experience in collections tools / dispute management systems