Key Responsibilities
Gather, analyze, document, and manage business and functional requirements.
Create BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria.
Conduct stakeholder workshops and requirement review sessions.
Translate business and operational requirements into functional specifications for delivery teams.
Document current-state and future-state business processes.
Support broadband transformation initiatives related to:
Service Assurance
Fault Management
RCA
Customer Experience
Wi-Fi & CPE Operations
Trouble Ticketing
Automation & AI Use Cases
Lead UAT planning, execution, defect tracking, and business sign-offs.
Define and baseline operational KPIs, SLAs, and business success metrics.
Support governance activities, status reporting, RAID management, and change requests.

Required Skills & Experience
8+ years of Business Analysis experience.
Mandatory Broadband/ISP domain experience.
Valuable know how of:
FTTH/FTTx and GPON/XGS-PON Networks
OLT, ONT/ONU, BRAS/BNG Concepts
DHCP, DNS, AAA
Broadband Provisioning & Activation
Service Assurance & Fault Management




Customer Care & Trouble Ticketing Processes
Wi-Fi and CPE Operations
Knowledge of broadband operational KPIs:
MTTR
MTTD
First Contact Resolution (FCR)
Service Availability
Repeat Fault Rate
Truck Roll Rate
Expertise in:
Requirements Elicitation
Process Mapping
User Stories
Functional Specifications
Acceptance Criteria
UAT Coordination
Stakeholder Management
Experience with Agile/Scrum delivery methodologies.

Tools
Jira
Confluence
ServiceNow
Microsoft Visio
Microsoft Office Suite

Preferred Skills
AI/ML, Analytics, Automation, or Digital Transformation program experience.
OSS/BSS transformation exposure.
TR-069 / TR-369 knowledge.
ITIL familiarity.
Experience with AI, RAG, Knowledge Graphs, Data Lakes, or AI Governance frameworks.

Qualifications
Bachelor's Degree in Engineering, Telecommunications, Computer Science, IT, or related field.
MBA is an advantage.
CBAP, PMI-PBA, Agile BA, Scrum, Secure, or ITIL certifications preferred.

📌 Telco Business Analyst Immediate Joiner Hyderabad Telangana
🏢 Tata Elxsi
📍 Telangana