Key Responsibilities:
Manage and qualify leads received through various online channels such as the company website, IndiaMART, Facebook, and other digital platforms.
Contact fresh leads daily, validate customer requirements, and assign qualified leads to the sales team.
Follow up with existing leads to schedule meetings and support timely conversions.
Handle inbound and outbound customer calls professionally and provide accurate product information.
Understand customer needs and recommend suitable products or solutions.
Address customer queries, concerns, and complaints while ensuring a positive customer experience.
Maintain accurate records of customer interactions and update lead status in the CRM/system.




Coordinate with the sales team to improve lead conversion and arrange customer meetings as required.
Achieve lead conversion and customer satisfaction targets while maintaining proper documentation.

Qualifications & Skills:
Graduate in any discipline.
6 months to 1 year of experience in Customer Support, Customer Service, or Telecalling/Sales Support.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office and Google Workspace.
Solid customer service, problem-solving, and interpersonal skills.
Ability to work under pressure and meet deadlines.
Confident, skilled, and a solid team player.

📌 Sales Coordinator Delhi (India)
🏢 Little Nap Recliners
📍 India