The Role
Operate, govern, and continuously improve the CMDB while enabling AI agents / automation that reduces manual CMDB maintenance and improves accuracy.

Key Responsibilities

CMDB Administration Governance Operations
Maintain CMDB operational health:
CI classes, relationships, lifecycle states, ownership fields
Execute CMDB governance practices:
certification cycles
quality dashboards and exception management
compliance/audit evidence preparation
Control CMDB changes:
ensure changes follow standards and do not break reconciliation rules

Data Quality Hygiene
Monitor and remediate:
duplicates, orphan relationships, stale CIs
inconsistent attributes (manufacturer, model, location, environment)
Ensure CI quality supports downstream processes:
incident assignment, change impact, problem RCA, asset/license alignment

AI Agent / Automation Enablement (Core Requirement)
Configure and maintain AI-enabled workflows such as:
automated CI enrichment suggestions
AI-assisted remediation tasks and routing
intelligent CMDB exception triage
Support AI governance:
define what AI agents can/cannot do




maintain auditability (who/what/when changes occurred)
ensure safe human-in-loop steps for high-impact actions

Cross-Module Support
Ensure CMDB supports:
ITSM flows (incident/change/problem)
ITAM and SAM alignment (asset CI linkage, normalization)

What you''ll Bring
3- 5 Years of Robust ServiceNow CMDB admin skills:
CMDB model, relationships, certification, quality dashboards
Solid working knowledge of platform configuration:
Flow Designer, basic scripting, ACL understanding (as needed)
Ability to partner with infra/app teams for CI ownership and certification.

Nice-to-have
Familiarity with Discovery/Service Mapping outputs (how data lands into CMDB).
Experience managing automation/AI features within ServiceNow.

Success Measures
Data quality KPI improvements (completeness, correctness, relationships).
Faster closure of CMDB exceptions with automation support.
Secure certification process with measurable adoption.
LI-SS4

📌 Cmdb Administrator Cmdb Operations + Ai Agents Management Telangana
🏢 Hitachi Vantara
📍 Telangana