Locations: Gurugram (Gurgaon) | Indore | Navi Mumbai

Experience: 1+ Year as Team Leader (On Paper)

Key Responsibilities
Manage a team of 1525 Customer Support Associates.
Drive team performance on CSAT, Quality, Productivity, AHT, Adherence & SLA.
Conduct regular coaching sessions, feedback, and performance reviews.
Handle customer and process escalations effectively.
Coordinate with Training, Quality, and WFM teams.
Ensure high team engagement, productivity, and retention.
Prepare daily/weekly performance reports and action plans.

Eligibility Criteria
Minimum 1 year of experience as a Team Leader in an International BPO (designation should be on paper).
Experience handling Voice or Blended processes.
Solid communication, leadership, and people management skills.
Positive understanding of BPO metrics (CSAT, AHT, Quality, Productivity, Adherence).
Comfortable working in 24x7 rotational shifts.
Work from Office.
Immediate joiners preferred.

📌 Team Lead Madhya Pradesh
🏢 BSLN CONSULTANCY
📍 Madhya Pradesh