Handle a queue of Talent product cases, prioritizing issues based on severity and customer impact
Using technical skills to solve complex problems, lead change, implement solutions, and handle time critical issues
Work with Product Managers, QA and Development to identify solutions or workarounds
Balance ownership of existing case load while solving newly discovered issues
Maintain your knowledge of recent functionality and compliance changes
Contribute to our Knowledge Centered Service by creating Knowledge articles
Use your energy, drive, adaptability, and passion to inspire others throughout the company

Location : This position is based in the Workday Pune office. Candidates must be local to Pune, India or be willing to self-relocate. Candidates will be expected to work from the office at least 50% of the time. The Analyst will be on a shift rotation schedule alternating between the early and late shifts. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST).
About You




Basic Qualifications
3+ years in one of the following:
SaaS software support
Technical Customer Support experience, providing software support for other functional enterprise software applications

Other Qualifications
Demonstrable ability to support or implement HCM, Talent Acquisition, Learning or Talent solutions
Ability to engage and coordinate multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
Ability to collaborate with multiple partners across a diverse organization
Demonstrate resilience when faced with tight resolution timeframes and conflicting/opposing priorities
Manage incoming case queue(s), promptly prioritizing and resolving a wide range of education related inquiries. Resolutions may include in-depth analysis, troubleshooting, and working with other internal teams.

📌 Technical Customer Support Analyst Pune
🏢 Workday
📍 Pune