Job Description Customer Support Executive (Operations)

Job Title:

Customer Support Executive – Operations

About NoBrokerHood

NoBrokerHood is a smart visitor, community, and facility management platform that helps residential societies manage their day-to-day operations efficiently. It offers solutions for visitor management, maintenance billing, staff management, amenity booking, accounting, and resident communication, making community living safer and more convenient.

Job Summary

We are looking for a Customer Support Executive – Operations to provide exceptional support to residents, society management committees, and internal stakeholders. The ideal candidate will handle customer queries, resolve issues promptly, coordinate with internal teams, and ensure a seamless customer experience.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and chats professionally.

Resolve customer queries related to the NoBrokerHood application and services.

Coordinate with internal departments to ensure timely issue resolution.

Create, track, and close customer support tickets.





Escalate critical issues to the relevant teams whenever required.

Follow up with customers until their issues are completely resolved.

Maintain accurate records of customer interactions in CRM/support tools.

Ensure adherence to service level agreements (SLAs) and quality standards.

Educate customers about product features and guide them on using the application.

Collect customer feedback and share insights with the operations team.

Support process improvement initiatives to enhance customer satisfaction.

Required Skills

Excellent verbal and written communication skills (English and regional language preferred).

Solid customer handling and problem-solving skills.

Ability to multitask and work in a fast-paced workplace.

Good knowledge of MS Excel and Google Sheets.

Basic understanding of CRM or ticketing tools is an added advantage.

Robust interpersonal and coordination skills.

Positive attitude and willingness to learn.

📌 Customer Support Executive Gujarat (India)
🏢 NoBroker
📍 India