Responsibilities:

Technical
Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools
Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades).
Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability.
Implement service and network element changes as directed to ensure the smooth functioning of the network.
Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting).
Work with vendors for issues

Communications
Work closely with team members to resolve network issues efficiently and effectively.
Coordinate with in office technicians who require assistance or are providing “hands and feet” support for IP network assurance tasks.
Engage with stakeholders and team members to discuss network issues,



troubleshoot details, and confirm resolutions.
Provide regular updates on issue progress, next steps, and any roadblocks.

Administration
Maintain accurate documentation of all maintenance routines, changes, and incidents related to IP network assurance.
Update corporate systems with real-time status updates, logs, and detailed information about ongoing issues and resolutions.
Submit time and expense reports promptly.
Results or Outcomes:
Work is completed within time constraints to meet defined quality standards, ensuring overall network reliability and customer satisfaction.
Maintain explicit communication standards with stakeholders through appropriate channels (phone, email, chat).
1) Future-Ready Skills: A solid emphasis on AIOps, telemetry, and network automation (e.g., Python, Ansible).
2) Proactive Mindset: A focus on continuous process improvement, root cause analysis, a

📌 Senior Network Analyst Noida
🏢 TELUS Digital
📍 Noida