Company Profile
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Designation- Senior Manager, WFM
Mode- Hybrid
Location- Mumbai Or Gurgaon

Leads the Resource Planning function for the UK Geo,



encompassing Forecasting and Scheduling for the organization.
Develops and implements effective Workforce Management (WFM) practices to address business challenges.
Collaborates closely with cross-functional stakeholders and supports the Sales team with WFM insights and planning support.
Builds robust partnerships with contact center operations, business unit leadership, and corporate support teams to understand and fulfill forecasting and scheduling needs.
Designs and presents various forecasting, scheduling, and staffing models to evaluate and communicate the impact on service delivery and costs.
Oversees the creation and execution of long-term forecasts and workforce budgets at both organizational and site levels.
Identifies technological requirements within the scope of responsibilities and leads implementation of relevant tools and process improvements.
Ensures service operations, including contact centers and other support functions, meet

📌 Workforce Manager Mumbai
🏢 Firstsource
📍 Mumbai