Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering creative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive setting for career development. Come, stay, and grow with us.

Job Description

CMDB Architecture & Ownership
Own the overall CMDB architecture, data model, CI classes, attributes, lifecycles, and relationships.
Ensure alignment with ServiceNow Common Service Data Model (CSDM) and Lennox service standards.
Act as the final approval authority for CMDB structure, onboarding patterns, and design changes.

Driving CMDB Quality – The 3Cs
Correctness: Define validation rules, health checks, reconciliation logic, and accuracy KPIs.
Completeness:



Drive onboarding coverage across servers, network devices, end‑user devices, cloud resources, applications, and SaaS.
Compliance: Ensure audit‑ready governance, ownership clarity, and adherence to security and data standards.

Adoption & Business Enablement
Drive meaningful CMDB usage across Incident, Change, Problem, Vulnerability Response (VR), Asset Management, and Service Portfolio processes.
Enable impact analysis, change risk assessment, service dependency visibility, and business‑focused reporting.
Ensure the CMDB delivers value beyond being a static data repository.

ServiceNow Platform Architecture & Governance
Serve as lead architect for CMDB‑dependent ServiceNow modules (ITSM, ITOM, SecOps, SAM).
Govern integrations, discovery sources, service mapping, and Service Graph connectors.
Establish architectural guardrails to ensure platform scalability and maintainability.

Automation & Data Integrity

📌 Lead Architect Chennai
🏢 Lennox International
📍 Chennai