About The Role

We are seeking an experienced IGA L2 Support Analyst with robust expertise in Saviynt Identity Governance & Administration (IGA) and SQL to support enterprise identity and access management operations. The role involves managing day-to-day operational support activities, resolving incidents and service requests, troubleshooting access-related issues, supporting end users, and ensuring the smooth functioning of identity governance services. The ideal candidate will possess robust analytical skills, hands-on experience with IAM/IGA processes, and the ability to collaborate across business, security, infrastructure, and application teams.

What You'll Do

IGA & Saviynt Support

Provide Level 2 operational support for the Saviynt Identity Governance and Administration platform
Monitor and support Joiner, Mover, and Leaver (JML) lifecycle processes
Troubleshoot and resolve issues related to access requests, provisioning, de-provisioning, certifications, RBAC, and SoD violations
Support Saviynt workflows, access reviews, campaigns, governance controls, and connectors




Investigate identity synchronization and application integration issues
Perform root cause analysis for recurring incidents and implement preventive actions
Coordinate with L3 support, development, infrastructure, and application teams for issue resolution

Incident, Request & Ticket Management

Manage daily operational support activities using ServiceNow and JIRA
Analyze, prioritize, and resolve incidents, service requests, and problem records within SLA commitments
Provide timely updates to business users and stakeholders on ticket progress and resolution
Maintain documentation of incidents, known errors, resolutions, and operational procedures
Participate in major incident reviews and problem management processes

SQL & Database Support

Develop and troubleshoot complex SQL queries for reporting, validation, and issue analysis
Investigate provisioning, reconciliation, and data synchronizati

📌 Senior Identity Specialist Bengaluru
🏢 Simeio
📍 Bengaluru