About the Chance
A agile player in India’s hospitality and premium hotel operations sector, we deliver exceptional guest experiences through seamless service delivery, operational excellence, and digital-first management systems. Our hotels operate across metro and tier-1 cities, combining luxury, efficiency, and technology to set current benchmarks in guest satisfaction and profitability. We’re scaling rapidly and seeking a seasoned Sr. Hotel Operations Manager to lead and elevate our property performance across India.

Role & Responsibilities
Oversee daily operations of one or more hotel properties, ensuring guest satisfaction, staff productivity, and adherence to brand/service standards.
Lead and mentor department heads (Front Office, Housekeeping, F&B;, Engineering) to optimize performance, reduce operational costs, and drive revenue growth.
Implement and monitor KPIs for occupancy, ADR, RevPAR, and guest satisfaction scores — ensuring continuous improvement and ROI-focused decisions.
Collaborate with finance and sales to forecast budgets, manage P&L;,



and align operational strategies with commercial goals.
Ensure compliance with safety, hygiene, licensing, and local regulatory requirements across all properties under management.
Drive digital transformation initiatives — from PMS, CRM, and inventory systems to staff scheduling tools — to enhance efficiency and guest personalization.

Skills & Qualifications
Must-Have
Hotel Property Management System (PMS)
Revenue Management Systems (RMS)
Guest Experience Management (GEM)
Front Office & Housekeeping Operations
Food & Beverage (F&B;) Cost Control
Staff Training & Performance Metrics
Local Licensing & Regulatory Compliance (India)
CRM & Guest Feedback Platforms
Preferred
Experience with cloud-based hotel management platforms (e.g., Oracle Hospitality, Mews, Cloudbeds)
Knowledge of OTA management and channel optimization
Certification in Hospitality Leadership (e.g., CHIA, CHRM

📌 Sr Hotel Operation Manager Mumbai
🏢 Mindtel
📍 Mumbai