SO, WHAT’S THE STORY?

The Consumer Technology team sits at the heart of Dr. Martens’ Direct to Consumer (DTC) strategy — putting customers and our direct relationships with them first.

Within Consumer Technology, the Customer Insights and Retention capability is responsible for enabling deeper customer understanding and building the technology foundations that support retention, loyalty, personalisation, and long-term customer value. This includes platforms across customer data, insights, analytics, loyalty, CRM, and retention-driven experiences.

As Capability Lead – Customer Insights and Retention, you will play a key leadership role within the global Consumer Technology organisation, leading teams based in Bengaluru while partnering closely with global product, data, and business stakeholders.

THE GIG

Lead and grow technology teams focused on customer insights, data, and retention capabilities
Own the end-to-end delivery of initiatives that enable better customer understanding and drive retention and lifetime value
Partner with global Product, Data, Marketing,



and Customer teams to translate strategy into executable roadmaps
Provide explicit people leadership, developing talent and building a high-performing team culture
Act as the senior technology point of accountability for Customer Insights and Retention within the Bengaluru hub
Manage dependencies, risks, and delivery outcomes across a complex, multi-system landscape
Champion continuous improvement in engineering practices and ways of working

THE STUFF THAT SETS YOU APART

Proven experience leading technology teams or capabilities within a global or enterprise environment
Strong background delivering customer-centric platforms such as customer data, insights, analytics, loyalty, CRM, or retention tooling
Experience managing people and/or managers with accountability for performance and development
Robust understanding of modern delivery practices within agile settings (Scrum / Kanban)
Excellent stakeho

📌 Senior Manager Bengaluru
🏢 Dr. Martens
📍 Bengaluru