Job Title
Clinical Application Consultant (PACS)
Job Description
The Clinical Consultant is responsible for providing foundational support in clinical discussions during the sales and chance phases, ensuring effective presentation of the organization’s medical devices and solutions. The role assists in sales presentations by offering clinical insights, conducting initial workflow assessments, and delivering basic product training to healthcare specialists. The role works under general supervision, adhering to operational policies and providing first-level troubleshooting support. The role gathers customer feedback during sales, implementation and service support phases, collaborates with sales and service teams to tailor presentations, and stays updated on product knowledge.
Job Responsibilities
Ensures successful clinical and physician adoption of Philips solutions
Serves in a consultative role with the customer throughout solution delivery & implementation to provide for a smooth, effective and successful implementation of Philips solutions
Delivers clinical consulting services which may or may not be in combination with the implementation of a Philips solution
Participates in sales presentations by offering clinical insights and demonstrating the basic functionality of organization’s medical devices and solutions, helping to build customer confidence.
Configures or manages the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment
Conducts workflow analysis and consults on workflow changes that need to occur with the implementation of new functionality or solutions
Guides the customer in the testing of workarounds, clinical integration and recent functionality of Philips solutions
Coaches and educates customers in the use of complex situations for multiple solutions
Analyzes the customer’s existing workflow and facilitates proper change management in the clinical or operational e