Schedule services for individuals and large groups using spa/salon reservations
software system. Call guests to confirm scheduled services. Answer questions
about available services. Update the reservations/cancellations list throughout
the day, inform providers of last-minute changes, and resolve scheduling issues
as needed by working with supervisor/manager. Check in guests for appointments,
confirm first and last name, and provide general spa orientation to guests upon
arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure
accuracy of contracted monies, obtain change required for expected business
level, and keep bank secure at all times. Process guest payments for spa/salon
services and obtain payment authorization as needed. Accept and log cash tips
for employees. Balance, scan, and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and skilled; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others using
explicit and skilled language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with
quality assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.