About GoCharting

GoCharting is a web-native charting and trading workflow platform with institutional-grade orderflow and DOM tools — footprint/cluster charts, volume/market profile, cumulative delta, imbalance charts, DOM trading. We are the only platform that delivers these capabilities fully on the web. Comparable to TradingView for general charting, but differentiated as the leader in the qualified orderflow niche. PE-acquired and funded in 2025, profitable, 3M+ registered traders globally, with a mandate to scale 10x over 4 years.

The Role

This is a hands-on, player-coach role that owns the quality and speed of customer support for a global base of traders. Support is one of the clearest places we can move the needle: our customers are demanding, the product is technical, and our public reputation tells us we are not yet meeting the bar. Your job is to change that.

You will personally handle high-priority and complex tickets while building and coaching a small (and growing) support team to the highest standard of reply quality, accuracy, and tone.



You will run our support operation in Intercom — inbox, Fin AI, Help Center, and workflows — across email, in-app chat, and WhatsApp, with transparent SLAs and the metrics to prove we hit them. You report into the Customer Experience function and work closely with Product, Engineering, and Community to turn recurring pain into fixes. In year one, success looks like consistently quick, high-quality responses, a measurable climb in our Trustpilot and CSAT scores, and a support team that scales without losing its standards.

What you'll do
Be the player-coach — personally own high-priority (P1/P2) and complex tickets to the highest standard, while managing and coaching the support team (currently two agents, growing)
Run the Intercom operation — own the inbox, routing, SLAs, macros, Help Center, and the Fin AI setup and training (knowledge base, answers, resolution quality) across email, in-app chat, and WhatsApp
Set and

📌 Customer Support Manager Chennai
🏢 GoCharting
📍 Chennai