Responsibilities
Create a task list for the call center daily activities and ensure they are achieved.
Ensure the resources are used to produce optimal results.
Monitor the performance of the call center and regularly provide feedback.
Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
Provide training and orientation for the recruits to provide high-quality customer service.
Oversee the budget plans and track expenses of the call center.
Assess performances with metrics like calls left waiting, calls missed, etc.
Ensure that all employees adhere to the company policies and regulations.
Prepare performance reports and report any issue to the management.

Requirement:




Prior experience as a call centre manager or any managerial position.
Experience with customer service is compulsory.
Proficient with MS Office and Call Centre software programs.
Robust ability to budget and perform financial analysis.
Solid knowledge of performance evaluation techniques and customer service metrics.
Driven and result oriented.
Robust problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.

Qualifications and Education Requirements
Any bachelors degree is acceptable.
Experience
5+ Years

📌 Call Centre Manager Bengaluru
🏢 Bodycraft
📍 Bengaluru