Description
Job Summary:

As an Associate in CAO Transport Operations, you will support the delivery of Mumbai transportation operations including day nodal and night cab services. You will be responsible for supporting day-to-day operations, vendor coordination, MIS/KPI reporting, compliance tracking, and continuous improvement initiatives. The role requires robust operational discipline, stakeholder management, problem-solving, and comfort with using technology and data to improve service quality, safety, and cost efficiency.

Job Responsibilities:

• Support execution of transport operations for Mumbai including day nodal services and night cab services, ensuring seamless employee commute experience.

• Coordinate with transport service providers and internal stakeholders to manage daily operations, escalations, exceptions, and service recovery.

• Track and monitor operational KPIs (on-time performance, trip adherence, incidents, vendor performance, employee feedback) and publish regular MIS / dashboards.





• Support route planning / optimization activities and help identify opportunities for efficiency improvements without compromising safety and service quality.

• Ensure adherence to relevant policies, regulatory requirements, and safety standards; support audits, compliance documentation, and corrective action tracking.

• Support budget tracking activities, invoice validation, and spend analysis; highlight variances and recommend cost optimization prospects.

• Assist with vendor governance including performance reviews, SLA adherence, issue resolution, and documentation; partner with GSS as needed for contract / commercial support.

• Support implementation of process improvements and technology enablement initiatives (fleet/transport management tools, data analytics, automation) in collaboration with relevant teams.

• Support communications to employees and business stakeholders (service updates, advisories, process changes) and contribute to stakehol

📌 Associate Transport Operations Mumbai
🏢 JPMorganChase
📍 Mumbai