Position Title - Team Member – RL PROCESS Team

Department Retail Liabilities – Process Unit Location Mumbai Number of Positions
1 Reporting Relationships Process Manager Position Grade M4/M5

Job Role:

Job Role
Writing detailed comprehensive processes basis changes in regulation,
product, system etc post analyzing risks and responsibilities from all
perspectives & ensuring timely release of the same by liaising with
respective stakeholders.
Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS
etc. to gather information.
Identification of existing processes for revision / updation.
Providing tailor made solutions to Branches for specific business
requirements.
Provide assistance to product / operations /management.
The team member will be responsible for ensuring that customer requests for
deceased claim settlement are closed within defined TAT of Bank
Any process / policies affecting Retail Liabilities customers will have to
be routed through this Team.




Handling query desk for quick resolution of queries / clarifications raised
by channel

Job Role

Job Requirements:
Excellent written and oral communication skills
In depth knowledge about Branch Banking Products, Operations and Processes
Knowledge about Deceased claim related process is mandatory
Summary recommendations from SMEs for process improvements and other
findings
Should be able to think proactively for process changes from Business
Process Re-engineering perspective
Should be aware of competitive practices.
Knowledge of Regulatory Guidelines
Ability to work and close tasks independently
Robust spoken and written Communication skills
Assertive attitude
Good analytical skills & eye for details
Keen eye for market intelligence and competition.
Solid follow up ability & keenness to complete tasks
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Job Role

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📌 Business Process Manager Ho Mumbai (India)
🏢 Kotak
📍 India