Job Title
People Knowledge Management Manager
Job Description
In This role you have the chance to
Be responsible for the delivery of processes and solutions in scope towards the People Services Centers, CoEs and HR functions, and provides support/guidance in resolution of problems, reviews change requests, implementation of changes, ensures proper performance of used systems and interfaces.

You are Responsible for
Developing and own the governance and process to maintain People function content in Philips. Ensure all information, policies and processes are 100% current as well as relevant for our users (employees, managers & HR) through a network of Content owners.
Creating, editing, publishing and maintaining content at global level for all HR policies, tools and solutions in ServiceNow
Working with third parties to create content where applicable, such as copy writers, designers and/or translation agencies
Ensuring that content is well-structured and easy to find and that it meets the needs of our users
Hosting content update rounds for CoE’s,



countries or SME’s to make sure content is being kept up-to-date
Continuously improving search functionality and kkeeping synonym database up-to-date
Managing content to achieve business goals and be a voice for the company
Designing recent pages and content layout ensuring adherence to the Philips brand & style guidelines
Partnering with HR and Global Communications to establish and continue campaigning to shift the culture to use the portal as the “one source of truth” for HR ‘how to’ information, policies and procedures
Using metrics (produced by Service Now, our content management system) to identify areas of prospect; steer for improvement actions with our countries, CoE’s and SME’s.
Responding and acting upon feedback provided by our users by using Survey data as well as article ratings
Implementing changes to portal layout and content based on analytics and usability in collaboration with

📌 People Knowledge Management Manager Bengaluru
🏢 Philips
📍 Bengaluru