Job title: Head Insights and Experience Platform
Location: NESCO (Goregaon East)

Job purpose: The resource is accountable for the positive performance of Qualtrics platform worldwide, on both B2B & B2C surveys and its continuous improvement in line with the business requirements.

Key Responsibilities

Managerial Responsibilities:

Manage a team of App consultant(s) and analysts – all based in GBS Mumbai
Recruit and train new team members
Is in charge of making GBS team members grow in the Sodexo GBS environment

Functional Responsibilities:

Develop a yearly “BUILD” plan of the Qualtrics platform taking into consideration the business requirements from B2B/B2C program directors & XM regional leads – must work with TDDI global teams.
Follow up the releases of the “build” plan (coordinate the UAT, deployment in regions, etc…)
Project management
Update certifications

With his/her app consultant team, manage the positive success of Qualtrics RUN.



This includes interactions with his app consultant team + TCS + TDDI global
Solution design and configuration of a business solution (eg change/adapt global surveys or change/adapt Close the loop parameters)
Improve Data Visualization (eg create current widgets in global dashboards)
Support light Development in Qualtrics
Update Qualtrics Documentations
Training delivery
Internal ‘client’ management

With the Qualtrics analyst, is in charge of delivering added-value analyses to group & regions

Please note: If you do not receive a response within 15 days of submitting your application, you may assume that your profile has not been shortlisted for this opportunity. However, your profile will remain in our talent repository and will be considered for future positions that match your skills and experience.

📌 Head Insights And Experience Platform Mumbai (India)
🏢 Sodexo
📍 India