Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time specialists, and our annual growth rate exceeds 25%.
Job Description
The Amazon Connect Support Engineer is responsible for supporting and maintaining AWS-based CCaaS and contact center environments to ensure high availability and system reliability.



The role focuses on monitoring, troubleshooting, and resolving production issues using observability tools such as Splunk and Zabbix.
The ideal candidate brings solid experience in contact center operations along with hands-on expertise in AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch. Proficiency in scripting languages such as Python, Perl, or PowerShell is required to support automation and operational efficiency. Solid analytical and problem-solving skills are essential for success in this role.
The role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment.
Responsibilities
Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
Collaborate closely with developers, architects, and platform owners

📌 Amazon Connect Support Engineer Bengaluru (India)
🏢 Miratech
📍 India