Customer Success Expertise: Solid background in customer success with a focus on customer-centricity, including experience with both help desk and business teams to drive satisfaction and resolve issues effectively.
AWS Expertise: Extensive knowledge of AWS services, with expertise in build, deployment, automation, networking, and security within cloud and hybrid settings.
Hands-on experience with cloud-native technologies like Kubernetes, Docker, serverless computing, and CI/CD pipelines
Proficiency in infrastructure-as-code tools such as Terraform, CloudFormation, or ARM templates
AWS Migration Hub Matilda Experience: Proven experience in utilizing AWS Migration Hub and Matilda to manage cloud migrations, ensuring smooth transitions and minimal disruption.
Project Planning and Execution: Skilled in managing cloud projects from inception to completion, including detailed planning, execution, and monitoring of deliverables.
Deployment Configuration:



Solid experience in deploying and configuring cloud infrastructure to meet organizational requirements and ensure seamless operation.
Stakeholder Management: Expertise in managing relationships with technical stakeholders, ensuring effective communication and alignment between teams to meet project and operational goals.
Escalation Handling : Proficient in managing and resolving customer issues and escalations, ensuring timely resolution while maintaining customer satisfaction.
Technical Acumen : Solid technical knowledge with the ability to understand and solve complex cloud-related issues, driving both operational success and strategic improvements.

Secondary Responsibilities:
Promote continuous learning and skill development for team members in the cloud domain.
Oversee the troubleshooting of post-migration issues and provide solutions to any cloud-related problems.
Contribute to the ongoing optimization and performance improvement of the cloud environment after migration.

Educational

📌 Cloud Migration Tech Lead Secunderabad (India)
🏢 Locuz
📍 India