Operations Manager (US) - Gurugram (Diversity)
Total Experience - 12+ Years
Relevant Experience - 1+years as an Operation Manager
Candidate should be from BPO (Voice background only)
Only diversity candidates can apply for this role
Work from Office Prospect
Location - Gurugram (DLF, Sec.30)
Shall hunt for a manager or a senior manager level into Voice Domain for International contact center, US responsible to handle at least 150 FTEs
Shall operate in US shift timings, and would be required to stretch as and when required
Job location shall be Gurugram, the resource has to operate from the office.

Job Description
college degree in Business Management/Administration or equivalent combination of education and directly related experience
4 or more years of directly related experience, including 2 or more years of supervisory experience.
Strong leadership skills with the ability to manage large groups of people. Solid verbal/written communication and facilitation skills. Solid interpersonal skills and experience demonstrating successful customer relationship management.




International Voice Experience is mandatory
Shall operate in US shift timings, and would be required to stretch as and when required
manager level into any Voice Domain for International contact center, US
Appropriate communication and escalation of client issues to multiple levels of site and Operations management
Client strategies to meet client/corporate goals and objectives
Summary of Primary Job Responsibilities: (may be used to create job postings)

Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met. Provides leadership and management to associates. Provides training and development opportunities for supervisory team. Coaches and mentor

📌 Operations Manager Gurugram (India)
🏢 Foundever
📍 India