Key Responsibilities:
Order Processing & General Customer Inquiries
Process and verify customer orders to ensure accuracy and timely fulfillment.
Address inquiries related to orders not received, including investigating
delivery delays or missing items.
Handle issues regarding returns that have not been credited, including
coordinating with relevant teams to ensure timely resolution.
Resolve general customer inquiries regarding product availability, pricing,
and order status.
Communicate with logistics and warehouse teams to ensure smooth processing of
orders and deliveries.
Store Queries (Next Stores)
Address queries from Next stores regarding deliveries of customer parcels,
ensuring timely and accurate dispatch of items.
Assist stores with stock checks to confirm inventory levels and resolve
discrepancies between online stock and in-store stock.
Liaise with relevant teams to facilitate product availability and deliveries
to stores.
International Customer Support (Multilingual)




Handle inquiries from international customers regarding orders not received,
tracking information, and returns.
Provide order tracking information and resolve issues with international
deliveries, including liaising with couriers and customs services.
Manage return processes for international customers, ensuring they receive
timely updates and solutions.
Provide support in multiple languages (English, German, Mandarin, and Arabic)
to address diverse customer needs.
Ensure that international customers receive exceptional service and all
queries are resolved in a timely manner.
Administrative Tasks
Adjust and update customer accounts as necessary, including resolving billing
issues, updating contact details, and processing refunds.
Assist in sending mass customer communications, such as promotional emails,
order updates, and return instructions.
Maintain accurate and up-to-date records of customer interactions in the CRM
system.
Collaborate

📌 Executive Pune
🏢 EXL
📍 Pune