Key Responsibilities

Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, protected boxes) as well as transactions exceeding specified teller limits
Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:
Dual control of Cash functions
Control of Security stationary, deliverables
Review of processing entries and vouchers
Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc)




Review of reconciliation proofs for daily control as well as surprise audit proofing
Preparation of service quality and productivity management reports and other regulatory returns
Rectification of internal control issues
Ensure satisfactory ratings in all internal/external audits conducted at the branch
Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity
Ensure timely and accurate submission of all returns both internal and statutory for sales and service
Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables.
Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars
Ensure he/ she is fully aware of all the policies and procedures issued

📌 Branch Operations Manager Bhubaneswar
🏢 Standard Chartered India
📍 Bhubaneswar