About HyperVerge

HyperVerge is a global AI company building cutting‑edge computer vision and deep‑learning solutions that power identity verification, fraud prevention, and compliance for enterprises. Our products are trusted by leading BFSI, fintech, and digital-first companies across India, APAC, MEA, and global markets.

HyperVerge’s flagship solutions span:
Video KYC (vKYC) and digital onboarding
Identity verification (face match, liveness, document verification)
Fraud detection & compliance automation
Our BFSI customers rely on HyperVerge to reduce onboarding friction, meet regulatory requirements, and unlock faster growth—securely and at scale.

Role Overview
We are hiring a Customer Success Manager (CSM) based out of Chennai, focused on managing and growing strategic BFSI accounts. This role owns the customer journey end‑to‑end—from onboarding to adoption to renewal—while driving measurable business outcomes, revenue retention, and account expansion.
This is a high‑impact role requiring solid BFSI domain understanding, SaaS customer success experience,



and the ability to build trust with senior stakeholders.

Success Outcomes (12–18 months)
100% customer retention across assigned BFSI accounts
Maintain and improve NPS and customer satisfaction metrics
Drive on‑time renewals with transparent value articulation linked to revenue and compliance impact
Ensure successful onboarding and accelerated adoption of HyperVerge solutions
Generate pipeline and whitespace opportunities through cross‑sell and up‑sell
Enable customer advocacy: testimonials, referrals, case studies, and event participation
Establish HyperVerge as a trusted advisor and thought leader within client organisations

Key Responsibilities
Own strategic relationships with key BFSI clients from onboarding through renewal
Build and execute customer success plans aligned to client goals in lending, payments, compliance, and digital transformation
Conduct QBRs, health checks, and adoption reviews with senior

📌 Customer Success Manager Chennai
🏢 HyperVerge
📍 Chennai