Job Title: Oracle Cloud IAM Application Support Engineer

Job Summary

As an Oracle Cloud IAM Application Support Engineer, you will be responsible for providing technical support and maintenance for identity and access management solutions deployed in Oracle Cloud environments. You will ensure that applications running on Kubernetes pods are secure, reliable, and compliant with organizational policies. This role involves troubleshooting issues, optimizing IAM processes, and collaborating with cross-functional teams to enhance application performance. You also led the design and implementation of Oracle Identity Cloud Service solutions to manage user identities and access across various applications.

Key Responsibilities

Application Support: Provide functional and technical support for IAM applications, including troubleshooting, issue resolution, and maintenance of systems running on Kubernetes.
Monitoring & Optimization: Monitor application performance and stability within Kubernetes settings, identifying areas for improvement and implementing necessary changes.
Collaboration:



Work closely with development, security, and operations teams to resolve technical issues and implement IAM best practices across cloud applications.
Incident Management: Manage incidents related to IAM services, ensuring timely resolution and documentation of issues in accordance with ITIL processes.
User Management: Assist in the administration of user identities, roles, and permissions within Oracle Identity Cloud Service, ensuring compliance with security policies.
Documentation: Create and maintain technical documentation, including troubleshooting guides, knowledge base articles, and process workflows.

Required Qualifications

Experience: Minimum of 2 years of experience in identity and access management or application support roles, particularly within Oracle Cloud environments.
Technical Skills:
Proficiency in Oracle Identity Cloud Service and IAM concepts.
Experience with Kub

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