Role: Service Delivery Manager / Project Manager – SAP AMS

Experience:
12–15 years of overall experience.
6–8 years of experience managing SAP AMS (Application Management Services) support engagements.

Role Overview:
The Service Delivery Manager will lead and manage large-scale SAP AMS engagements with end-to-end ownership of delivery, governance, financials, and client relationships. The role requires solid leadership in handling multi-tower AMS programs, ensuring SLA adherence, driving transformation initiatives, and delivering high customer satisfaction in a global delivery model.
The ideal candidate should have extensive experience in financial governance, multi-vendor management, SLA-driven service delivery, risk management, and stakeholder engagement, ensuring superior service quality and continuous improvement.

Required Skills Experience:
Extensive experience in managing SAP AMS engagements and support programs.




Strong understanding of ITIL processes and service delivery frameworks.
Handson experience in SLA driven delivery governance and escalations management.
Proven experience managing large teams 50 - 100 resources and multi geography delivery
Robust exposure to SAP landscapes ECC, S4HANA, GRC, Solman, BW, BTP, PI/PO, CPI.
Experience with ticketing tools ServiceNow, JIRA, Remedy.
Experience in commercial models TM fixed price ticket-based AMS pricing.
Solid risk management escalation handling and problem-solving skills.
Excellent stakeholder management and executive communication capabilities.
Ability to balance operational stability with continuous improvement and cost efficiency.
Strong client facing and stakeholder management skills.

📌 Service Delivery Manager Bengaluru
🏢 LTM
📍 Bengaluru